3. Payment

3.1 Which payment methods do you accept?

We accept all bank cards, link, revolut pay, bancontact, blik, eps, giropay, przelewy24, south korea and pay pal.

3.2 I encountered an error when selecting a payment method.

If you encountered an error, please refresh the page and try to finalise the order again. This could be due to several reasons:

  • articles have been added from multiple tabs
  • your selected articles are no longer available
  • time-out error

Still having trouble completing your purchase? Please send a screenshot to our email: customer@elfiesworld.com 

3.3 My voucher or promo code is not working.

When redeeming your voucher or discount, please consider the following:

  • Insert the code in the provided promo code field visible during checkout.
  • Make sure to enter the code as displayed:
  • Do not add additional spaces
  • Be mindful of upper and lower case letters
  • Make sure you are inserting the correct characters (example 0/1 vs. O/I)
    • Only authorised Elfie’s world vouchers or promotions will be applied
    • Check the conditions of your code (Example: expiry date and is the item in your shopping cart eligible?)

Still having problems with your code? 
Please take a screenshot of the error code and send it, along with the voucher or promo code, to our e-mail: customer@elfiesworld.com 

3.4 How can I buy and use my gift card?

Where can I buy a Elfie’s world Gift Card?

If you want to buy a Elfie’s world gift card then go to our gift card sector and and select the amount you want to purchase a gift card for.  After you will receive a order confirmation email from us, after 1-2 days we will send to you a digital gift card with special generate code with your ordered amount.

 

Where can I use my Elfie’s world Gift Card?

You can redeem your Elfie’s gift card at checkout when you see option to add a code in discount code field. Click in discount code field and fill in your gift card code and press “enter”.  After confirming the code, the gift card amount will be deducted from the total value of the cart.

If your order amount is lower than the value of the gift card then you lose the rest of amount of gift card.
If your order amount is higher than the value on the gift card, you can use any other acceptable payment method to make up the difference.

Gift card you can use only one time.

3.6 My Elfie’s world gift card is not working.

To use your gift card successfully, please consider the following:

  • Insert the gift card in the discount code field and press “enter”.
  • Your gift card will not work, if you enter code second time. Gift card code working only one time
  • Make sure your gift card is still valid.

Still having problems with your code? 
Please take a screenshot of the error and send it as an attachment with your gift card number to our e-mail: customer@elfiesworld.com 

3.8 Where can I find my invoice?

Your invoice is attached to your order confirmation email and all invoices you can found in your Elfie’s world account.