5. Product
5.1 Where can I find a specific Elfie’s world item?
Please check the availability of your desired item on Elfie’s world online store. All items are regularly updated and if a particular item, size, or colour is not displayed, this means it is currently unavailable.
5.2 Where do I find the Elfie’s world size charts?
You can find our Elfie’s world measurements in the product description area or in section “size chart”.
5.3 How fast my order will be fulfilled?
Usually your order will be fulfilled within 2-5 working days. But when coming holidays then order fulfillment time can be longer.
5.4 What is the legal warranty right of my Elfie’s world item?
The seller (Elfie’s world) is responsible for the warranty, as per EU Directive 2019/771. This has been the case since January, 2002, as was established by Directive 1999/44/EC. This means we must provide a refund or replacement within 2 years only for faulty goods, or goods that don’t look or work as advertised. For example, an over-worn item with a new defect wouldn’t count as faulty.
The legal warranty right applies to all items purchased on Elfiesworld.com. If your item does not meet Elfie’s world quality standards, you are entitled to make a claim within the legally applicable warranty period.
To claim your item please reach out us by email: customer@elfiesworld.com and provide the following information:
- reason of claim
- order number
- Photos/videoof the item
5.4 Why does my items have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
5.5 How I can take about my items?
Sublimation flip flops
Sublimation flip flops can be hand-washed in warm water with a mild neutral detergent.
Mugs
Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.
The Enamel Mugs and the Black Glossy Mugs, however, should only be hand-washed. Also, you can’t heat liquids or food directly in them—it can damage their coating.
Phone Cases
To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.
Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.
Sublimation socks and laptop sleeves
Sublimation socks and laptop sleeves can be machine-washed cold with like colors at no more than 86ºF (30ºC). Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.
Bags
All-over print backpacks, fanny packs, and duffle bags need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.
All-over print totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.
All-over printed apparel and swimwear
All-over printed apparel and fabrics can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the apparel. You can iron it with a low heat setting.
Embroidered backpacks and shoes
Embroidered backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, shoes can be hand-washed cold. Don’t use brushes.
All two products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.
Embroidered apparel
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.
If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
Printed apparel (direct-to-film)
We use the latest direct-to-film (DTF) printing technology to offer high-quality prints that will maintain great color and vibrancy over time—even exceeding the color fastness of the garment itself.
Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTF printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
DTF printed apparel can be machine-washed cold, inside-out on a gentle cycle using your washer’s recommended amount of detergent. You shouldn’t use any fabric softeners.
It can be tumble-dried on a low cycle, however air drying is preferred for the print to last longer. When it comes to ironing, use a cool iron inside-out. Don’t iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Printed apparel (direct-to-garment)
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
5.6 Why my Elfie’s world shoes have a smell after opening box?
The smell of paint that you will feel after opening the box will dissipate after a few days. This is normal when paints are used in the production and design of the shoes.